Automated · GDPR-compliant · Secure
Smart Data Subject Rights Management
PLANIT // PRIVACY-RESPONDER for GDPR requests
Process requests under Articles 12–23 GDPR efficiently, on time, and transparently – with a structured, digital workflow.
Order, security, and traceability at every step
Whether by email, form, or post – data subject requests reach companies through many channels. Without a clear process, chaos quickly arises.
This is the difference between conventional handling and PLANIT // PRIVACY-RESPONDER:
Current situation
With PLANIT // PRIVACY-RESPONDER
Multiple intake channels, unclear responsibilities, missing evidence
Central overview: all requests converge in one system
Manual deadline monitoring, no reminders
Automatic deadline control: every request stays on schedule
Insecure communication, no standards
Templates & checklists: every step documented in a legally compliant way
High effort for every single request
Seamless integration with // PRIMA: automation & training included
How PLANIT // PRIVACY-RESPONDER works
From intake to completion – every step is clearly defined, digitized, and largely automated.
Central intake: single point of entry for all requests
Identity verification: secure verification with upload workflow
Deadline tracking: automatic monitoring with reminders
Roles & approvals: clear responsibilities at every step
Templates & text modules: legally reviewed responses at the push of a button
Reporting & evidence: documentation for audits
Your benefits at a glance
Time-saving
Unified intake channel for data subject requests (email, form, portal)
Automated
Automatic deadline monitoring with reminders and escalations
Standardized
Legally reviewed response templates (access, deletion, rectification, etc.)
Audit-proof
Evidence management & audit trail for supervisory authorities
Transparent
Role-based model with clear responsibilities
Compliance-ready
Optional: automation & training via // PRIMA
A compliant, audit-proof process in 3 steps
1. Kick-off & current-state analysis
Together, we gain an overview of your existing channels, systems, and roles. We analyze how requests are currently received and processed and identify gaps in the process. This creates the basis for a clear, traceable workflow.
2. Design & templates
Based on the analysis, we develop the structured process: responsibilities, approvals, and deadlines are defined, and suitable text modules and checklists are created. This results in a legally compliant, standardized procedure that can be easily scaled.
3. Implementation & training
We set up the process technically and organizationally, test it together, and train the participants. After a short time, all teams work according to a uniform standard – efficient, transparent, and documented.
Frequently Asked Questions (FAQ)
Which requests are covered?
All requests relating to data subject rights under the GDPR, including:
- the right of access to personal data (Art. 15 GDPR)
- the right to rectification of inaccurate data (Art. 16 GDPR)
- the right to erasure (Art. 17 GDPR)
- the right to restriction (blocking) of processing (Art. 18 GDPR)
- the right to object to processing (Art. 21 GDPR)
- the right to data portability (Art. 20 GDPR)
- where processing is based on consent, the right to withdraw consent (Art. 7(3) GDPR)
Do I need to already use PLANIT // PRIMA?
No, the PLANIT // PRIVACY-RESPONDER product can be used independently of the data protection software PLANIT // PRIMA.
How quickly can I use PLANIT // PRIVACY-RESPONDER
This depends on your current processes for handling data subject requests and how many systems need to be connected. We can provide an estimate during the initial non-binding consultation.
How does onboarding work?
If you decide to use PLANIT // PRIVACY-RESPONDER, we first analyze your existing processes and discuss the following questions: How do requests reach you, who processes them, and which departments need to be involved? Based on your answers, we then develop a structured process for automated responses and implement the tool in your company.
